Refund Policy
All Sales Are Final
This Refund Policy governs all payments made to P8 AntiDetect ("P8", "we", "us", or "our"), including account balance top-ups, subscription fees, and proxy purchases. It forms part of, and should be read together with, our Terms of Service.
Once a payment has been made, it is final. We do not issue refunds. All purchases and top-ups are non-refundable, and any funds added to your account balance cannot be withdrawn, reversed, or converted back to cash or cryptocurrency.
By making a payment or topping up your balance, you acknowledge that you have read and accepted this policy and that you are waiving any right to a refund to the maximum extent permitted by applicable law.
Balance Top-Ups
P8 operates on a prepaid balance system funded exclusively with cryptocurrency. Funds you add to your account balance:
- Are non-refundable once the transaction has been confirmed on the blockchain.
- Cannot be withdrawn, transferred to another account, or converted back into cash or cryptocurrency.
- Can only be used to purchase P8 services (subscriptions and proxy traffic).
Cryptocurrency transactions are irreversible by design. Once a transaction is confirmed on the network, neither you nor we are able to reverse it.
Subscription Plans
Paid subscription plans are billed from your prepaid balance for each billing cycle. Subscription fees:
- Are non-refundable for the current billing period, in whole or in part, whether or not you use the Service during that period.
- Are not pro-rated. Cancelling, downgrading, or deleting your account partway through a billing period does not entitle you to a refund for the remaining time.
You may cancel your subscription at any time. When you cancel, your plan remains active until the end of the current paid period, after which it will not renew and your account reverts to the free tier. No charge already made is returned as part of a cancellation.
Proxy Purchases
Proxies purchased through the integrated marketplace are non-refundable once the proxy has been activated and assigned to your account, or once residential traffic has been allocated to your balance.
Proxies are supplied by third-party infrastructure partners and are provided on a "best effort" basis. Variations in speed, availability, or uptime of a third-party proxy network do not, on their own, entitle you to a refund. Metered residential traffic does not roll over between billing periods unless your plan explicitly states otherwise.
Why Payments Are Non-Refundable
P8 is a digital product delivered instantly. Our no-refund policy reflects the nature of what we sell:
- Instant, irrevocable delivery. Access to software, license entitlements, and proxy resources is granted immediately upon payment and cannot be "returned".
- Cryptocurrency payments. We accept cryptocurrency exclusively to protect your privacy. Blockchain transactions are irreversible and cannot be charged back or refunded through the payment network.
- Consumable resources. Proxy traffic and license periods are consumed as they are used and cannot be reclaimed.
Try Before You Pay
Because payments are final, we strongly encourage you to evaluate the Service before spending any money. P8 offers a free tier that lets you create and run browser profiles at no cost, so you can confirm the software meets your needs before you top up your balance or subscribe.
If you have questions about features, compatibility, or your use case, contact us before making a payment and we will be glad to help.
Technical Errors
The no-refund policy above applies to all ordinary purchases. In the limited case of a genuine technical error that is our fault — for example, a duplicate charge caused by a system malfunction, or a balance deduction for a service that was never delivered — we may, at our sole discretion, issue a credit to your account balance to correct the error.
Any such correction is a discretionary account credit, not a cash or cryptocurrency refund. To request a review, contact our support team within 7 days of the transaction, including your account email and the relevant transaction ID.
Chargebacks and Disputes
Because we accept cryptocurrency only, traditional card chargebacks do not apply. Attempting to reverse, dispute, or reclaim a confirmed payment through any external means, or opening a fraudulent dispute, is a violation of our Terms of Service and may result in immediate suspension or termination of your account and forfeiture of any remaining balance.
If you believe a charge was made in error, contact us directly first — we will always try to resolve legitimate issues fairly.
Account Termination
If you close your account, or if we suspend or terminate it for a violation of our Terms of Service, any remaining balance and any active subscription or proxy allocation are forfeited and non-refundable.
No refund is owed for unused balance, unused subscription time, or unused proxy traffic upon termination for any reason.
Changes to This Policy
We may update this Refund Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Changes apply to purchases made after the updated policy takes effect. Your continued use of the Service after any change constitutes acceptance of the revised policy.
Contact
If you have questions about this Refund Policy or believe a payment was processed in error, contact us before taking any other action:
- Email: [email protected]
- Telegram: @p8support
We aim to respond to all inquiries within 48 hours.